Skills & Competencies for Account Management Manager

Account Management Manager job profile

Book a Demo and Receive a Sample Job Profile

JOB SUMMARY for Account Management Manager

Manages and develops sales plans for a team of account managers.

JOB RESPONSIBILITIES for Account Management Manager

Focuses on the long-term planning and selling of a variety of products, services, and/or solutions across multiple lines of business for a defined group of existing clients. Ensures that account managers meet the ongoing needs of clients and prospects while accomplishing individual revenue goals. May be personally responsible for managing major accounts. May set sales targets or quotas. May make suggestions for product improvements or expanding sales channels.

Account Management Manager SALARY RANGE

BASE 50%
$135,300
TOTAL 50%
$154,139
Job Level
M02
Job Code
SM15000405
Education/Degree
Bachelor's Degree
Reports To
Director

Account Management Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Account Management Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
BOOK A DEMO

13 general skills or competencies (Job family competencies) for Account Management Manager

1 Job Family Competencies – Customer Satisfaction
Proficiency Level -3
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Cites the best practices used in improving customer satisfaction.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Adheres to our policies in providing customer satisfaction.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Analyzes survey results to identify opportunities in improving customer service and satisfaction.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Creates and leverages KPIs to measure the effectiveness of customer satisfaction.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Champions the adoption of digital analytics to measure customer satisfaction.
See 4 More Skill Behaviors
2 Job Family Competencies – Account Management
Proficiency Level -3
Skill definition-Nurturing a company’s client relationships by providing them with service and support.
Level 1 Behaviors
(General Familiarity)
Describes the process of performing account management in our organization.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Conducts research and data-gathering processes to prepare pricing models, proposals, and presentations.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Communicates with the sales team regarding account managing strategies.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Evaluates customer account management processes to focus on improving the quality of service and results.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Builds account maps for the sales cycle to keep track of relationships built through the customer’s lifecycle.
See 4 More Skill Behaviors
3 Account Management Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Account Management Manager
Proficiency Level - 4
5 Competency for - Account Management Manager
Proficiency Level - 5

11 soft skills or competencies (core competencies) for Account Management Manager

1 Core Competencies – Products And Services
Proficiency Level -3
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Cites examples of how customers use our business's products and services.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Describes our organization's current marketing campaign.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Announces and explains updates of products and services and delivery.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Enhances employees' understanding of several sets of interrelated products and services and their interdependence.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Conceives and plans our business’s future structure according to the target market and P/S strategy.
See 4 More Skill Behaviors
2 Core Competencies – Planning and Organizing
Proficiency Level -4
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Cites potential challenges and workplace issues in delegating tasks that may impede well coordinated work.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in identifying and breaking tasks into a sequence of steps for a more organized task plan.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Aligns tasks and priorities with business goals and objectives.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Creates programs to improve planning and organization of work to achieve business objectives.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Builds and designs organizational systems and planning tools to enhance overall productivity.
See 4 More Skill Behaviors
3 Account Management Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Account Management Manager
Proficiency Level - 4
5 Competency for - Account Management Manager
Proficiency Level - 5

Summary of Account Management Manager skills and competencies

There are 0 hard skills for Account Management Manager.
13 general skills for Account Management Manager, Customer Satisfaction, Account Management, Business Development, etc.
11 soft skills for Account Management Manager, Products And Services, Planning and Organizing, Coaching Others, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Account Management Manager, he or she needs to be skilled in Products And Services, be skilled in Planning and Organizing, and be skilled in Coaching Others.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.